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Thank you for visiting our shoes shop.Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for your online shopping.
1. How could I place an order?
As your inquiry,we are glad to guide you enjoying easy shopping on our website. Just follow these steps below:
A. Pick your favorite merchandise. (Any help, please contact our sale rep online)
B. Click the “Add to Cart” button on product page, going forward to your shopping cart. Want to buy multiple quantities of an item in your Shopping Cart? Change the number in the Qty. box. Want to remove an item from your Shopping Cart? Click the Delete button at the right of any item in your cart.
C. If you want to buy more items, you just need to continue shopping on our site. Or else, go to check out.
D. In this step2,please confirm your shipping address correctly. And continue checkout.
E. Please select the payment way which your prefer,.
F. Last step, you just need confirm and then turn to payment page to pay the order. .
G.Then you have completed your order, We will process your order in two days and ship it out! And it would takes about 7-9 business days to your door!
2. How long does the shipping take?
As usual,it would take 9-15 business days to arrive at your door.Besides, we will process your orders within 2days, and ship them out.Your parcel can be tracked online.
3. How do I track my order?
After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button. Please contact us via email if you need further tracking assistance.
4. What do I need to do if I want to cancel my order after it being placed?
Please contact us within 12 hours when you pay us if you want to cancel or change order. we will charge you 15% of your order amount as our commission charge. Please think about this.We are unable to accept cancellations for products that have already been shipped.
5.If there is a problem with the goods I have received, what should I do?
If there is any problem with your order, please contact us immediately. Inform us of the problem with your order and we will give you instructions.
6.What should I do if the shipment is lost or stolen?
It is unlikely in that case. But if the goods damaged or lost,we will resend you another for compensating. But if the postal service delivers the goods to the wrong address you provided or you have moved of changed your address without notifying us in advance, we can do nothing to recover your order.
7. I made a mistake with my order and it's status says Shipped, what should I do?
If the order have already left then we can not make changes to the order. Please wait until you receive your order,then contact us,we will send your further instructions.
8.Do you wholesale our items?
If you want to wholesale our items,please feel free to contact us.
9. Does the store secure to visit?
Yes, absolutely! Security is always given the top priority at our store and all of your personal information will be treated as confidential and we won't leak any of your information to other third part. We will keep them on a secure server and will fully comply with all applicable Data Protection and consumer legislation on our part. We ensure the security of all transaction data by using advanced security solution provider.
10. I am looking for the items that are not listed on your site, can you provide them?
If in this case, please contact us with a picture, a serial number or the model number of the goods. The more details were given, the easier and quicker to locate the goods in the factory.